At JoJoSox, we want you to be completely satisfied with your order. If you want to return an item for any reason, we will gladly exchange or give you credit for any item that is unworn and in like-new condition.
Merchandise may be returned within 30 days from your invoice date if accompanied by the original packing slip or order number. Your credit card will be credited the appropriate amount upon processing of the returned item(s).
Please allow 9 to 12 business days for us to receive and process your return or exchange.
Simply ship your return to us at:
Returns 5806 Sandstone Way
Jacksonville, FL 32258
This address can only be used to return items purchased at JoJoSox.com. If you would like to return items purchased from one of our retail locations, please return the items to that location. Returns that are received by JoJoSox.com that were not purchased from JoJoSox.com cannot be processed.
When paying for return postage yourself, we suggest you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
Returning a Gift
Gift recipients who return an item can exchange the item for any JoJoSox or JoJo LeGrie merchandise of the same value or a JoJo gift card of the same value.
Exchanges can be made within 60 days of the invoice date. Availability of your desired replacement item is not guaranteed, but we will make every effort to meet your needs. If there is a problem with your exchange, we will contact you via the phone number you provide on the return form to discuss alternatives.
Exchange Due to a Manufacturer’s Defect or Incorrect Shipment: We strive to maintain the highest level of product quality and accurate shipments. However, if your order is found to be defective or incorrect, please contact us for postage-paid return label, and we will gladly send you a new item. (Exchanges for defective merchandise must be exchanged for the same size, color, and style as the defective item.)
All Other Exchanges: If you are exchanging an item for something different than what was ordered, please indicate your preferred item. You will not be charged freight to ship your replacement item.